1. Return eligibility
Contact Furniture Talia promptly with the order details and the reason for the request. Eligibility is assessed according to the item condition, product type, order terms and any rights that apply by law.
2. How to request a return
Contact us by phone, WhatsApp or email. Include your name, order or invoice reference, the product involved and clear photos where they help explain the request.
3. Assessment
We will review the request and confirm the next step. The appropriate process can depend on the product, its condition, the order type and any written terms supplied with that order.
No restocking fee, collection charge or other return fee is stated here unless Furniture Talia later confirms one in writing for the relevant order.
4. Wrong, incomplete or damaged goods
If the wrong product is delivered, an item arrives visibly damaged or part of the order is missing, contact us as soon as reasonably possible. Keep the product available for assessment and provide photos or video where relevant.
5. Corporate, customised and special orders
If a quotation, purchase order or written confirmation contains specific cancellation or return terms, those terms should be read together with this policy. Contact Furniture Talia promptly for assessment where no special term has been agreed.
6. Refunds, exchanges or other remedies
After the request has been assessed, Furniture Talia will confirm the applicable remedy for that order. This policy does not invent a blanket refund timeline, restocking fee or exchange rule that the client has not approved.
7. Applicable rights
This policy is not intended to remove any customer right or remedy that cannot lawfully be excluded under applicable Kenyan law.
Need to request a return?
Contact us promptly with your order reference, product details and the reason for the request.